Refund policy

Effective October 13, 2026 · Operated by ValueOpus LLC

Your rights and this policy

Our 30-day return option is a voluntary benefit that we give in addition to your rights under applicable law. Its condition requirements and exclusions do not restrict any right you have to a remedy for faulty, damaged, or misdescribed goods. If a shorter legal deadline applies to a refund, that deadline takes precedence over the processing times on this page.

Australia and New Zealand

If you are in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you are in New Zealand, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that we cannot exclude.

Singapore and Hong Kong

If you are in Singapore or Hong Kong, you also keep the rights local law gives you for faulty, damaged, or misdescribed goods, including under Singapore’s Consumer Protection (Fair Trading) Act and Sale of Goods Act and Hong Kong’s Sale of Goods Ordinance. This policy does not limit those rights.

Our 30-day return option is in addition to these rights. For a faulty, damaged, wrong, or misdescribed item we pay reasonable return shipping, and we do not require the original packaging.

30-day returns

You may request a return within 30 days after delivery. For a change of mind, the item must be unused, clean, unwashed, and in resalable condition, with original labels and packaging where reasonably possible. You may try an item on or in place only as needed to check fit. Dirt, hair, outdoor use, washing, or wear beyond that try-on is not a change-of-mind return. This voluntary policy is in addition to your rights for goods that are defective, not as described, or unsafe.

What we do not take back for change of mind

If a listing is marked final sale, personalized, a gift card, or a hygiene-sensitive item opened after delivery, we do not accept a change-of-mind return where the law allows that exclusion. Those exclusions never remove rights for a defective, incorrect, misdescribed, or unsafe product.

How to start

1. Email support@cozivoy.com with your order number, the item, the reason, and photos if it is damaged or wrong.
2. For our voluntary 30-day return, wait for return authorization and the return address for that case. Do not ship to an address you found elsewhere, including our public mailing address. That mailing location is not a returns depot.
3. Pack the item securely, follow the instructions we send, and keep proof of shipment.

Who pays return shipping

Free outbound shipping on eligible orders does not include return shipping. For an approved change-of-mind return, you pay return shipping unless we say otherwise in writing. If we sent the wrong item or it arrived damaged or defective, we provide or reimburse reasonable return shipping. Unauthorized or collect-on-delivery parcels may be refused where lawful.

Refunds

We inspect returns fairly. After we accept a return, we start the refund to the original payment method promptly, within 5 business days where possible, and in any case within the time the law requires. Your bank or card issuer may take longer to post it. Original outbound shipping is refunded when the law requires it or when the return is our error; otherwise it may be non-refundable where the law allows. We will explain any lawful deduction for diminished value.

Exchanges and safety

The simplest exchange is often a return plus a new order, because stock changes. Contact us quickly if you need to cancel; fulfillment may already have started. For injury, overheating, breakage, or another safety issue, stop using the product and contact us. Recalls and legally required remedies are not limited by the 30-day window.