How do I choose a size?
Use the measurements and fit notes on the product page. Measure your pet and the intended space. Do not choose from breed name alone.
How should I care for a product?
Follow the care label and product-page instructions. Care can vary by material and construction.
Can I check out without an account?
Yes. Guest checkout is available. You can also sign in later with a one-time code sent to your email to see your orders; there is no password to create.
How do I pay?
Pay at checkout. Payments are processed by Shopify Payments, and the methods shown (for example cards, Shop Pay, Apple Pay or Google Pay) can change. For any order, use the methods shown on the checkout page. The card statement shows SP COZIVOY.
Where do you ship?
We currently ship to addresses in the United States, Australia, New Zealand, Singapore and Hong Kong. Free shipping applies on eligible catalog orders of USD 79 or more (or the equivalent shown at checkout in AUD, NZD, SGD or HKD), or when a valid free-shipping coupon is applied. Otherwise checkout charges a flat USD 10 shipping rate, or its local-currency equivalent. Customers outside the United States are not asked to pay import duties or customs fees on delivery; if any apply, we cover them.
How long does delivery take?
We ship within 5 business days after payment is authorized. That is our handling time. Delivery then usually takes 6–12 business days, so most orders arrive about 11–17 business days after you order (roughly 2½ to 3½ weeks). These are estimates, not guaranteed dates; peak season, customs and carrier delays can add time. We email tracking details when your order ships. See the Shipping Policy for details.
What if I need to return something?
Email support@cozivoy.com for a return authorization. Free outbound shipping does not include return shipping on a change-of-mind return. Wrong, damaged, or defective items are handled under the Returns & Refunds Policy.
How can I contact Cozivoy?
Email support@cozivoy.com. For an order or return, include the order number. We do not publish a phone number.