Effective October 23, 2026 · Operated by ValueOpus LLC
Free shipping threshold
Cozivoy offers free shipping on eligible catalog orders of USD 79 or more (or the equivalent shown at checkout in your currency), or when a valid free-shipping coupon is applied. Orders under USD 79 that do not use a free-shipping coupon are charged a flat USD 10 shipping rate at checkout. An order is eligible for free shipping when checkout shows a $0 shipping line. If checkout shows a shipping charge, that charge applies.
Where and how we ship
We currently ship to addresses in the United States, Australia, New Zealand, Singapore and Hong Kong. Methods are those checkout actually offers; an address or method that checkout does not accept cannot be selected. Unless the product page or checkout shows a different time, we ship within 5 business days after we receive your complete order and your payment is authorized. A business day is Monday to Friday, excluding public holidays in mainland China. We treat an order as shipped when we hand it to the carrier. The 5 business days are our handling time, not the delivery time.
Delivery estimates
After we ship, delivery to the United States, Australia, New Zealand, Singapore and Hong Kong usually takes 6–12 business days. Counting our handling time, most orders arrive about 11–17 business days after you order (roughly 2½ to 3½ weeks). These are estimates based on our carrier's usual times, not guaranteed delivery dates. Peak season (November to January), customs checks, weather, carrier delays and remote addresses can add time. We email tracking details when your order ships. If your order has not arrived 25 business days after it shipped, email support@cozivoy.com with the order number and we will look into it with the carrier.
Australia, New Zealand, Singapore and Hong Kong
For delivery addresses in Australia, New Zealand, Singapore and Hong Kong, prices and checkout are shown in AUD, NZD, SGD or HKD, converted from our USD prices. The same shipping rule applies: free shipping when the order reaches the local-currency equivalent of USD 79, otherwise a flat charge equal to USD 10. Checkout shows both in your currency. We do not expect you to pay import duties or customs fees on delivery; if any apply to your order, we cover them. If a carrier asks you for a charge on a Cozivoy order, contact us before you pay. Checkout shows any tax line that applies to your order before you pay. Orders ship from our fulfilment partner outside your country, so delivery usually takes longer than for local stores.
Delays
If we learn that we cannot ship your order by the time stated for it (or, if no time is stated, within 30 days), we will email you before that time. The email will give a new ship date or say that we cannot give one. You may then agree to the delay or cancel the unshipped part of your order for a refund. If you do not answer, we will not treat your silence as agreement. We will cancel the unshipped part and refund what you paid for it. To cancel, reply to the notice or email support@cozivoy.com. We start the refund within 5 business days and in any case within the time the law requires. The time your payment provider or bank takes to post the credit is outside our control.
Address
Check the address before you pay. Email support@cozivoy.com immediately if it is wrong; we may not be able to change it once fulfillment has started. We do not substitute a materially different product without your consent.
Returns are separate
Free outbound shipping does not mean free return shipping. Change-of-mind returns are described in the Returns & Refunds Policy. For loss, damage, a wrong item, or a delivery marked complete that you did not receive, email us with the order number. We will look into it with the carrier and apply that policy and your legal rights.